Built by shop operators, for shop operators.
We spent twenty nine years running independent service shops. Peak RO is the system we wished we'd had — a trained service desk that scales without the hiring grind.
Independent shops do better work than the dealership down the street. They also lose the customer to the dealership every time a phone rings unanswered or a digital inspection goes a day without a follow-up.
Peak RO closes that gap. Our virtual service advisors run a complete service desk for your shop — trained on independent workflows, measured on the same KPIs as your best service writer, and accountable to weekly numbers.
Today, Peak RO supports independent shops across 28 states, helping owners reclaim their evenings and hit sales goals they used to think required hiring two more people.
Started in a 6-bay shop.
Peak RO started in a 6-bay shop in Oregon. We spent years watching good work go unsold — estimates presented over voicemail, DVIs that sat uninspected until the next morning, follow-up calls that never happened because the phone kept ringing. We built the system we wished we'd had. Today, Peak RO serves independent shops across 28 states, and we're still run by people who've turned wrenches and written ROs.
Built for the bay, not the call center.
We Know the Workflow
We were trained on shop floor reality, not call center scripts.
We Speak Your Language
ARO, GP%, DVI, declined services — these aren't buzzwords to us, they're KPIs.
We're Accountable to Numbers
Every advisor is measured on the same metrics as your best service writer.